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We have an EWP servicing department at Altequip. One question we get asked a lot is whether we service all EWP brands. It’s a fair question, considering we are the Australian agents for Socage and have Socage factory-trained technicians on site.
The answer is that we can service all brands of EWP. Our aim is to make operations as seamless as possible for EWP operators across South East Queensland. We’ve identified being a single port-of-call for all your servicing needs as crucial in achieving that.
Why Businesses Have Mixed EWP Fleets
If your fleet includes more than one brand of EWP, you’re not the exception. Most businesses working at height end up with a mix of machines. You could have a Genie boom, a Haulotte scissor lift, and then a Socage Raptor spider lift that you’ve invested in.
Maybe you bought one second-hand because the price was right. Other machines get inherited through acquisitions and mergers. Nobody plans this stuff on a whiteboard – fleets evolve and grow as your business does.
Where it becomes problematic is when you need to engage multiple providers to keep your EWPs serviced and maintained. The good news is you don’t have to do that – each brand doesn’t need its own technician. We can take care of all of them for you at Altequip.
The Hidden Cost of Split Servicing
Split servicing rarely shows up as one big bill. It shows up as friction, spread across a dozen small decisions a month.
Different providers mean different service intervals to track, different call-out numbers saved in different phones, and different invoices landing on different days. Nobody on your team knows the full picture of what’s due, what’s overdue, and what’s already been done.
It gets worse at audit time. When a regulator, insurer, or client asks for your compliance records, you’re pulling logbooks from three or four sources instead of one. The 10-year inspection is stressful enough on a single machine. Across a mixed fleet with scattered records, it turns into a paperwork hunt.
Then there’s the technician gap. A tech who only knows one brand well can service that machine competently but has no context for the rest of your fleet. You end up explaining your setup from scratch every time someone new turns up.
What Brands Does Altequip Service?
“We service all makes” is a big claim, so it’s worth enquiring deeper. Our servicing expertise and coverage extends well beyond Socage. We work on:
- JLG
- Genie
- Skyjack
- Snorkel
- Platform Basket
- Australian Crane and Machinery (ACM)
- Bronto
- Ruthmann
- Nifty-Lift
- Palfinger
- Tadano
- Oil & Steel
- GMJ
- Redman Gary
- Multi-tel
- Palazanni
- Cela
- Omni
- GSR
- Haulotte
From routine servicing to breakdown response, logbook and compliance work, and access to parts, we’re here for you. If your machine isn’t on that list, it doesn’t mean we can’t service it. Just chat with one of our team members and tell us what you need, and we’ll provide an honest assessment of whether we can help you or not.
The Benefits of a Single EWP Service Provider
When you’re dealing with one business for all your EWP servicing requirements, operational drag gets reduced. We get to know your whole fleet, and you get a consolidated service record that is easy to access and provide for compliance purposes.
Plus, a single phone call covers whatever is wrong with any machine in your fleet. That simplicity carries straight through to your 10-year service and your logbook obligations. When one provider has held the records from day one, meeting those requirements becomes easy.
Factory-Trained on Socage, Experienced Across the Board
Factory-trained technicians on Socage equipment matter if Socage is part of your fleet. Many of our customers are, and we’re proud to be able to provide this service to them.
We’re not limited to Socage, though. Our technicians have spent years across the rest of the market as well, from Genie and Haulotte through to Skyjack, Snorkel, Palfinger, and Tadano. We can assist with issues that single-brand specialists simply don’t have the capacity to.
Are You Relying on Multiple EWP Service Centres?
Here are the right questions to ask to find a single EWP service centre to cover all the brands in your fleet:
- Do you service brands other than the ones you have for sale?
- Can you produce a single compliance record across all our machines, or do we need to chase that ourselves?
- If a different-brand machine breaks down on site, is that a call you can take?
- Do your technicians work across multiple brands day to day, or mostly one?
If any of those answers is a no, you’re likely going to experience some of that operational friction we spoke about earlier.
Book Your EWP Fleet in with Altequip
For a seamless service of all the brands in your EWP fleet, get in touch with Altequip today. You can also head to our EWP servicing page for the full picture of what’s covered. We’d love to help bring all your servicing needs under one roof.
FAQs
Does Altequip only service Socage equipment? No. While we’re the exclusive Australian distributor for Socage, our technicians service all EWP makes.
Can one technician really work across that many brands? Yes. Our technicians train to work across multiple brands rather than specialising in just one.
Will servicing through one provider affect our warranty on other brands? Servicing with a qualified, factory-trained provider doesn’t void your warranty, provided the work is done to the manufacturer’s specifications and properly logged.
How do you handle compliance records across a mixed fleet? We keep a consolidated service and compliance history for your whole fleet. That makes logbook obligations and the 10-year inspection simpler to manage.
